CiviCRM

CRM built for non-profits. Fair and flexible; Easy depends on the implementer.

AGPL-3.0 · https://civicrm.org

CRM & members

Self-hosted

Hosting: Self-hosted Reviewed

Often paired with WordPress or Drupal at an EU hoster.

  • Fair 4.7
  • Easy 3.0
  • Secure 3.7
FES Scores 9
Pillar Criterion Score Evidence
Easy Day-one UX Can non-technical staff use it without a project? 3 Powerful, not pretty; staff need training. Source
Easy Operate Admin burden, updates, backups and language coverage. 2 CMS, Civi and extensions must be kept current. Source
Easy Integrate SSO, mail/CalDAV, APIs and common NGO connectors. 4 WordPress/Drupal, payment processors, mail. Source
Fair Lock-in / exit Can you leave with your data in open formats, at known cost? 5 Rule baseline (rubric_v1): self-host + open-source path supports exit with your data. Source
Fair Sovereignty EU legal entity, EU hosting, and exposure to extra-EU lawful access? 4 Rule baseline (rubric_v1): non-EU vendor; self-host still lets you pick EU infra — verify update/support exposure. Source
Fair Openness Open source or open standards? Are independent implementations possible? 5 Rule baseline (rubric_v1): license classified as open-source family. Source
Secure IT security Authentication, encryption, patch cadence and independent audit. 4 CiviCRM includes built-in security features such as role-based access control and encryption of sensitive data. Source
Secure User security 2FA, roles, phishing resistance and safe defaults. 4 CiviCRM offers user authentication and permission management to secure user accounts and data access. Source
Secure Personal data GDPR fit: DPA, residency, sub-processors and Schrems II posture. 3 CiviCRM's privacy policy outlines data processing practices but does not explicitly detail encryption standards for personal data. Source

Indicative scores from public information — how we score.

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