Salesforce

Powerful CRM with deep lock-in. Rarely a good FES fit for small NGOs.

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CRM & members

Salesforce cloud

Hosting: Global SaaS

NPSP exists; switching cost is the story.

Fair 1.0 Easy 3.7 Secure 3.3

Pillar	Criterion	Score	Evidence
Easy	Day-one UX Can non-technical staff use it without a project?	3	Needs training and often a partner. Source
Easy	Operate Admin burden, updates, backups and language coverage.	3	Admin and licence management are a programme. Source
Easy	Integrate SSO, mail/CalDAV, APIs and common NGO connectors.	5	Huge integration marketplace. Source
Fair	Lock-in / exit Can you leave with your data in open formats, at known cost?	1	Data export is possible; automation and apps do not travel. Source
Fair	Sovereignty EU legal entity, EU hosting, and exposure to extra-EU lawful access?	1	US vendor, global cloud. Source
Fair	Openness Open source or open standards? Are independent implementations possible?	1	Closed platform. Source
Secure	IT security Authentication, encryption, patch cadence and independent audit.	4	Enterprise security controls. Source
Secure	User security 2FA, roles, phishing resistance and safe defaults.	4	Strong identity features when configured. Source
Secure	Personal data GDPR fit: DPA, residency, sub-processors and Schrems II posture.	2	US processor; complex sub-processor list. Source